Customer FAQs

How does it work?


Order on the Gyro app, available for both iOS and Android. Simply select your order to be delivered or pick it up yourself. Select your store and build your order. Place your order and pay using your credit card. Once the store receives your order, they'll prepare it and package it. As soon as it's ready, if you selected "Pick Up" you will be notified that your order is ready for collection. Otherwise, a Gyro driver will collect your order and drop it off at your desired location.




What times can I order?


Order times are unique to each and every vendor, and so ordering is dependant on a vendor's operating hours.




Why does Gyro not accept cash?


We only accept card payments in order to provide the most seamless ordering experience. It also helps keep our drivers safe. You can tip your driver with the in-app tipping feature but feel free to tip with cash.




Do I have to tip my driver?


Tipping your driver is totally up to you.




Is there a minimum order amount?


No. Order as much or as little as you want.




Are the prices in the app the same as in the store?


Yes! Unlike other delivery platforms, Gyro prides itself at keeping all products on the platform at in-store pricing.




Can I cancel my order?


So long as the vendor has not yet started preparing your order you can cancel your order.




What if I have allergies?


With each item added to your order, you can leave a custom note for the restaurant.





Vendor FAQs

How does it work?


Order on the Gyro app, available for both iOS and Android. Simply select your order to be delivered or pick it up yourself. Select your store and build your order. Place your order and pay using your credit card. Once the store receives your order, they'll prepare it and package it. As soon as it's ready, if you selected "Pick Up" you will be notified that your order is ready for collection. Otherwise, a Gyro driver will collect your order and drop it off at your desired location.




What times can I order?


Order times are unique to each and every vendor, and so ordering is dependant on a vendor's operating hours.




Why does Gyro not accept cash?


We only accept card payments in order to provide the most seamless ordering experience. It also helps keep our drivers safe. You can tip your driver with the in-app tipping feature but feel free to tip with cash.




Do I have to tip my driver?


Tipping your driver is totally up to you.




Is there a minimum order amount?


No. Order as much or as little as you want.




Are the prices in the app the same as in the store?


Yes! Unlike other delivery platforms, Gyro prides itself at keeping all products on the platform at in-store pricing.




Can I cancel my order?


So long as the vendor has not yet started preparing your order you can cancel your order.




What if I have allergies?


With each item added to your order, you can leave a custom note for the restaurant.